We offer a variety of auxiliary aids and services free of charge to help people with disabilities communicate effectively. Some of the auxiliary aids and services we offer include:

• Onsite interpreters
• Remote interpretation services
• Relay services for people who are deaf or hard of hearing
• Note takers
• Qualified readers
• Computer-aided transcription services
• Written copies of documents/communications
• Hearing aid-compatible telephones
• Videotext displays (closed captioning)
• Pager systems
• Large print documents
• Audio recordings of documents or portions of documents

We understand that family and friends may be willing to interpret for people with disabilities, but we ask that you please let us know if you need an interpreter. We will provide an onsite interpreter or video-remote interpretation as soon as possible.

If you have any questions about the auxiliary aids and services we offer, please contact the Civil Rights Coordinator in your area. If you are an employee of Intermountain Health and need an accommodation, please contact your facility/region Human Resources team or an employee health nurse.

We want everyone to feel comfortable and to have the support they need. That’s why we welcome authorized service animals in all our facilities.  But because we operate medical facilities we limit service animals to dogs and miniature horses (24-34 inches tall and 70-100 lbs.) that have been individually trained to do work or perform tasks for individuals with disabilities.

Service animals are permitted in any area of our facilities that is unrestricted to patients or other non-staff as long as the animal does not pose a direct threat. We document service animals in the medical record of the applicable patient including any areas where the animal has been restricted from entering.

Our staff are not responsible to provide care or food for a service animal and it’s up to the handler/owner to provide the animal with food, water, and other necessary care or make arrangements for this care to be provided.

If you would like more information on the use of service animals within our facilities, please contact the Civil Rights Coordinator in your area. Intermountain Health employees should contact their  facility/region Human Resources team or an employee health nurse.