Access Various Resources for Epic Training

Schedule Epic Training using Workday Extended Enterprise

Video: Register for Instructor-Led Epic Training in Workday

Epic Registration Guide for Physician and APP

How to View My Learning Transcript

Access Resources for iCentra, iCitrix, iDesktop, Visage and other apps

Option 1

SecureAccess (Clinic) We are transitioning away from SecureAccess (Clinic) on April 15, 2025. Please use SecureAccess (Remote) found under Option 2

Option 2

SecureAccess (Remote) For Software VPN access to Intermountain Apps using 2-Factor Authentication
Pulse Secure Remote ONLY Connection Profile + App Desktop Shortcuts All-in-One Installer (32/64-Bit)
For further information, please refer to the SecureAccess (Remote) Installation Guide

SecureAccess (Remote) has been installed and you need to know how to use it?
Please refer to the How-to-Use Windows SecureAccess (Remote) Visual Guide

Option 3

iDesktop (Citrix VDI) For remote access to Intermountain Apps within a Citrix-based Virtual Environment using 2-Factor Authentication
iDesktop (Citrix VDI) Basic Installation and Use Guide
iDesktop (Citrix VDI) Desktop Shortcut Installer

iDesktop (Citrix VDI) has been installed and you need to know how to use it?
Please refer to the How-to-Use Windows iDesktop (Citrix VDI) Visual Guide

Option 4

Common Installers
iCentra CernerWorks Desktop Shortcut Installer
iCitrix Desktop Shortcut Installer
DSA Portal Desktop Shortcut Installer

Option 5

Visage Radiology Viewer Client Software
Visage Client Installer (32/64-Bit)
Visage Installation and First-Use Configuration Guide
Visage Saving Patient Lists Guide   Quick Tips
Visage Imaging YouTube Training Channel

Option 6

Always Launch in Chrome Browser Desktop Shortcut Installers
iCentra CernerWorks Desktop Shortcut for Chrome Installer
iCitrix Desktop Shortcut for Chrome Installer
iDesktop (Citrix VDI) Desktop Shortcut for Chrome Installer
DSA Portal Desktop Shortcut for Chrome Installer
Visage Desktop Shortcut for Chrome Installer

Option 7

Use These Installers Only When Directed by Support Personnel 
Pulse Secure 32-bit Installer 64-bit Installer
Visage Radiology Installers: 64-bit Client     32-bit Client    Desktop Shortcut  
Citrix Receiver Cleanup Tool
Citrix Workspace 2002 for Windows 7 (Opens Citrix Download Page)
Citrix Receiver 4.12 (Opens Citrix Download Page)
Pulse Secure Connection Installer for SecureAccess (REMOTE)

Access Resources for iCentra, iCitrix and iDesktop

Option 1

SecureAccess (Clinic) We are transitioning away from SecureAccess (Clinic) on April 15, 2025. Please use SecureAccess (Remote) found under Option 2

Option 2

SecureAccess (Remote) For Software VPN access to Intermountain Apps using 2-Factor Authentication
Make sure to include Step 4 when following the Mac OS Installation Guide 

SecureAccess (Remote) has been installed and you need to know how to use it?
Please refer to the How-to-Use Mac OS SecureAccess (Remote) Visual Guide 

Option 3

iDesktop (Citrix VDI) For remote access to Intermountain Apps within a Citrix-based Virtual Environment using 2-Factor Authentication
iDesktop (Citrix VDI) Mac OS Installation and Basic Use Guide 
Add an iDesktop (Citrix VDI) Desktop Shortcut  

Option 4

Mac OS Downloads
Add an iCentra CernerWorks Desktop Shortcut  
Add an iCitrix Desktop Shortcut  

Option 5

Visage Radiology Viewer Stand-alone client for viewing radiology images and reports.
Visage Client Installer
Add a Visage Radiology Viewer Desktop Shortcut  
Visage Installation and First-Use Configuration Guide 
Visage Saving Patient Lists Guide
Visage Imaging YouTube Training Channel

Option 6

iDesktop (Citrix VDI) For remote access to Intermountain Apps within a Citrix-based Virtual Environment using 2-Factor Authentication

iDesktop (Citrix VDI) iOS (iPhone/iPad) Installation and Basic Use Guide 

Access Resources for 2-Factor Authentication, the DSA Portal, Physician Portal and imail2.org Email

PingID Setup

PingID 2-Factor Auth Setup Guide

PingID RESET

PingID 2-Factor Auth RESET Guide

Google/Microsoft Authenticator

Google/Microsoft Authenticator App Configuration Guide

DSA Portal

DSA Portal Instructional Guide

Physician Portal

Physician Portal with eResources Access Guide

Email Access

Microsoft 365/Outlook Web (imail2.org) Access Guide

Request/Schedule iCentra Training using Online Form

Access PDF Resources for Surgery/Procedure Scheduling, Printing and General Use

Surgery/Procedure Scheduling, PowerPlans & Orders

Surgery/Procedure Scheduling & PowerPlans Workflow 
Procedure FIN Request Workflow
Surgery/Procedure Orders Facility Abbreviations List
Labor and Delivery Orders Tipsheet
Blood Products: Surgical Standby PowerPlan Tip Sheet
Inpatient-Only Procedure Provider Instructions

PowerChart Basics & Printing

PowerChart Quick Visual Reference
Preview and Print from Medical Record Request
Proxy Setup in iCentra/PowerChart Message Center

H&P/Scheduling Downtime FAX Forms

Pre-Surgical H&P Fax Cover Sheet
Scheduling Downtime Fax Form (DTF204)

Video Tutorials on YouTube

How to Create Patient Lists with Filters

Access Resources for Cerner Millennium+ Mobile Apps and PingID Configuration

How to Request the Required Access Code for Cerner Millennium+ Mobile Apps

Cerner Millenium+ Request Process and Apps Overview 

FetaLink+ Mobile App (iOS Only)

FetaLink+ Mobile App Wiki-based Guide

PowerChart Touch Mobile App

PowerChart Touch Mobile App Wiki-based Guide

Message Center Mobile App

Message Center Mobile App Wiki-based Guide

CareAware Connect Mobile App

CareAware Connect Mobile App Wiki-based Guide

Camera Capture Mobile App

Camera Capture Mobile App Wiki-based Guide

PingID: Adding a New Device

PingID Adding a New Device Guide

PingID: Changing Primary Device/Removing a Device

PingID Changing Primary Device or Removing a Device Guide

ELLKAY Provider Portal Training Resources can be accessed using the links below:

ELLKAY Training Resource PDFs

ELLKAY Provider Portal Access

ELLKAY Provider Portal Orders

ELLKAY Video Tutorial on YouTube

ELLKAY Provider Portal Video Tutorial

ELLKAY Provider Portal Orders Tutorial

Access PDF Resources for iQueue Surgery Scheduling and ProVation MD

iQueue: How to Request iQueue Access and Usage Guide

How to Request Access to iQueue Guide
iQueue Clinic Staff Surgery Scheduling Guide
iQueue FIN Creation and Powerplan for Affiliated Clinics
iQueue FAQ

 

Provation: General Usage

How to Access ProVation MD
Preparing for a Procedure
Scheduling a Double Procedure
Cancelling a Procedure
Documenting a Basic Procedure in the Endoscopy
Capturing an Image
Transferring an Image
Printing

ProVation: Troubleshooting / Downtime

Missing Patient Schapptbook to ProVation
Scheduling a ProVation Procedure during Downtime

ProVation: Olympus Processor / Iogeni Video Card

Manually Enter a Patient (Olympus Processor)
Recovering Images (Olympus Processor)
Delete Images (Olympus Processor)
Replace an Iogeni Video Card

Access Various Training Resources for Advance Care Planning (ACP), which is Intermountain's centralized process to help caregivers know, share and honor the healthcare wishes of patients. The ACP Dashboard is a storage and retrieval system for all ACP documents stored in iCentra, providing caregivers with an easy way to locate documents in the patient record and create digital versions of either Utah's Provider Order of Life Sustaining Treatment Orders (POLST) or Idaho's Physician Orders for Scope of Treatment (POST) documents.

Basic Overview

Advance Care Planning: Getting Started
Commonly-Used Advance Care Planning Terminology
Viewing/Printing Advance Care Planning Documents in PowerChart
Viewing/Printing Advance Care Planning Documents in FirstNet
Understanding the ACP POLST (Utah) and POST (Idaho) Summary Views
Understanding ACP Document Status Types and Viewing Historical ACP Documents
ACP Documentation Correction
Viewing Voided Documents

Creating an ePOLST

Preparing an ePOLST
Sign an ePOLST with a Mobile Device
Communicate with ACP Document Signer using Message Center
Sign an ePOLST
Preparing a Pediatric ePOLST

Documenting ACP Discussions

Documenting ACP Discussions  

Sending Paper ACP Documents to Intermountain

ACP and Legal Documents to Upload into iCentra
ACP Patient Letter

Downtime / Troubleshooting

Viewing Documents when ACP Dashboard is Unavailable
iCentra Downtime Procedure: Create a paper POLST/POST using one of the links below then scan/email to AdvanceDirective@R1RCM.com
Utah POLST Forms Page
Idaho POST Form

Frequently Asked Questions (FAQ):

COMPLETING ACP Documents

What should I do if I see a downtime error message when attempting to access the advance care planning dashboard?
1) Follow steps indicated in the Downtime / Troubleshooting section above
2) Click the link for Utah POLST/Idaho POST forms

How do I sign an ePOLST?
Refer to this resource  which shows how to sign an ePOLST.
Please note:
● The signature pad will only appear on the smartphone or remote computer when you are on the signature section of the ePOLST in iCentra.
● Any smartphone (belonging to patient, family, healthcare professional) can be used; no PHI is stored or sent to the phone.

I want to create a new ePOLST, but I only see “Resume POLST” on the dashboard. What do I do?
“Resume POLST” means that another member of the care team has started a POLST conversation with the patient. Any choices made are saved and can be edited. Click “Resume POLST”, review the choices made and make any necessary revisions prior to completing the POLST.

Some of the patient’s demographic information (e.g. last 4 SSN) did not prepopulate
All available demographic information including name, address, last four SSN, gender and date of birth are prepopulated when available from the electronic health record. If the information is not pre-populated, you can directly enter the information when completing ePOLST.

The patient doesn’t have a surrogate. Why am I being prompted to enter surrogate information?
If you fill out a POLST form and click that a surrogate was present for the discussion, you will be prompted to enter the surrogate name. If the patient is below the minimum age to make medical decisions under state law, a surrogate name will also be required.

Why do I need to enter my mobile phone number for mobile linking?
A text message to your phone with a unique URL to initiate the mobile linking process. Your mobile phone number will not be stored or used for any other purpose. Intermountain will not charge you for this service, however your mobile carrier might charge you to receive text messages. If cost is a concern, you can opt to use email to receive the unique URL used to initiate the mobile linking.

I don't have a smartphone, is there any other way to capture a digital signature?
Using the mobile phone to capture the signature is the preferred method, however you can also sign the document using the mouse on the desktop.

What do I do if a patient wants to take a copy of the ePOLST/ePOST home before making a final decision?
If during the process of creating an ePOLST/ePOST the patient decides they would like to take a copy of the ePOLST/ePOST home before making a final decision, copy the information from the ePOLST/ePOST to a paper form. The ePOLST/ePOST can be resumed or discarded based on patient preference later.

SUBMITTING ACP Documents

How long does it take once an ePOLST is signed by patient and provider before it shows in the patient’s EMR?
Once the provider has signed the ePOLST, the document is an active medical order and will appear in the patient’s EMR.

HONORING ACP Documents

What do I do if I notice missing information on an advance care planning (ACP) document that is already entered in the EMR?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

What do I do if I notice that the POLST form in the patient's EMR appears to be for the wrong patient?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

What do I do if the document I see in the patient's EMR is not a POLST form?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

How do I report any other issues?
iCentra Users: 
Contact your local CTIS Adoption and Support Analyst or call 800-713-5020 Option 2.

How do I revocate (void) a POLST form based on patient preference?
Complete a Revocation Request. Submit to HIM at advance.directive@imail.org. The form can be found in the Knowledge Repository (KRO).

Can my patient view a POLST form online, or view educational videos at home?
This is currently not available.

SUPPORT Contacts

iCentra Users:
Contact your local CTIS Adoption & Support Analyst or call 800-713-5020 Option 2.

Care Transformation Caregivers:
Email Jason Howell, Clinical Informatics Analyst

Video Tutorials on YouTube

ACP Dashboard Overview

ACP Preparer Workflow

Create a New POLST

Sign ACP Documents